Over the last three quarters, T3-Direct Marketing has seen a growth of 37 percent, resulting in the development of a new contact center. The center is equipped with 96 agent workstations and executive offices, along with customer service and quality control departments.
In the inbound telemarketing space, T3 is on the verge of being a major player. In the next three quarters, the company is expected to create 60 new jobs. These new jobs will be in the departments of quality assurance, customer service, order fulfillment and inside sales.
Substantial tax benefits are offered by the California Enterprise Zone. These benefits are provided to companies who create jobs and purchase new equipments. T3 will also be able to avail these tax benefits as its call center is located in a California Enterprise Zone.
On-the-job training will be provided by T3 Direct in collaboration with the Stanislaus Economic Development and Workforce Alliance. Opportunities to workers who have been laid off, displaced or run out of unemployment benefits will also be provided through this partnership.
In a press release, Albert Dadesho, president and owner of T3 Direct Marketing, said, “Since we’ve partnered with Stanislaus Alliance Worknet we have been able to create and fill over 10 new jobs in the last 60 days, ranging from Marketing to IT/IS. The Alliance has done a great job at recruiting, interviewing and qualifying potential candidates, then setting up interviews. They also provided us with major tax incentives. Every business owner should call them.”
A rich combination of blended inbound/outbound sales and contact management will be featured by the new call center. Automatic call distribution, IVR, speech to text, live web chat and a full CRM back office are some of the features of this enterprise class cloud solution. The grand opening of the call center is slated for Oct. 8.
According to Dadesho, the company needed more agents and space to handle requests as they manage major clients. After the company started providing a guaranteed sales appointment solution, the monthly sales have increased. Also the company outgrew the previous facility. Driven by this growth, the company has therefore decided to move to a larger, modernized facility, concluded Dadesho.
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